Cloud Contact Center Solution Customized Uniquely For The BFSI Industry
Deliver Exceptional Customer Service Under Necessary Regulations
Our uniquely customized cloud telephony services help to maximize productivity by automating tasks, minimizing human labor, implementing advanced analytics, boosting customer acquisition, and amplifying client engagement.
Customers in the finance sector demand a quick resolution of issues because they have their assets or large cash transactions at stake. We help you bridge the communication gap between your brand and the customers. Enable your agents to handle various massive queries involving account opening, account management, account activation, KYC, etc. with the help of our contact center solutions fortified with Artificial Intelligence and Machine Learning.
Equip Your Customer Service Department With Top-Notch Technology
- Customer Service Department
OTP Service for Business
Secure and reliable OTP services to ensure faster verification processes for guarded transactions.
AI & ML Integration Offer
Offer felicitous financial recommendations through customer interactions and past transactions.
Call Distribution
AI helps to predict and distribute calls to the most appropriate agent automatically.
Centralized Data
Centralised data from previous communications and third-party apps for better recommendations.
Security & Compliance
Securely handle sensitive data, like account details, financial transactions, and social security numbers.
Interactive Voice Response
Allow clients to self-serve and quickly resolve the issues while significantly reducing the wait time.
Seamless Integration
Easy integration with your tech stack and CRM and easily adapt to your needs.
Phone Number Masking
Safeguard your customer’s identity to prevent any misuse of sensitive information.
Call Matrix Monitoring
Intelligent built-in custom reports for insightful analytics and real-time reports for improved CX.
Customizable Setup
Design customized workflows to meet your personalized business needs and streamline the processes.
Scalable
Easy to scale and greatly accommodate fluctuations in staffing at peak hours.
Centralized Data
Centralised data from previous communications and third-party apps for better recommendations.
Security & Compliance
Securely handle sensitive data, like account details, financial transactions, and social security numbers.
Interactive Voice Response
Allow clients to self-serve and quickly resolve the issues while significantly reducing the wait time.
Seamless Integration
Easy integration with your tech stack and CRM and easily adapt to your needs.
Call Distribution
AI helps to predict and distribute calls to the most appropriate agent automatically.
How Cloud Contact Center Software Makes A Difference To Your Business
- Cloud Contact Center Software
Remote Working
It enhances employee engagement and retention without the concerns of data security.
Upsell & Cross-sell
The ability to view past communication and transactions helps to promote additional financial products.
Identify Black Spots
Helps to identify drop-off points and areas of improvement for more leads and conversions.
Boost Client Loyalty
Quick resolution and better agent experience boost customer retention and client loyalty.
Reduced Cost
Helps you eliminate the cost of infrastructure, workforce, and recruitment.
Risk Management
Advanced reports and data help to make creditable predictions and informed decisions.
Collaborating with DataSleek means you get the benefits of a wealth of knowledge and resources, facilitating a smoother transition and implementation process.
Use Cases
IVR (Interactive Voice Response)
The Self-Service IVR System helps customers block credit or debit cards in case they are lost or stolen immediately. It does not require the availability of an agent, and the customers can meet their urgent demands instantly.
Virtual AI Assistant
Prospects and customers can get answers to common queries like the process of opening an account or the mortgage loan interest rates without having agents repeating the same answers to hundreds of callers.
Improved Routing Process
The intelligent AI tools connect the caller to the agent with the right expertise to resolve the issue by reducing the wait time and helping to improve the ‘First Contact Resolution’ percentage.
Workflow Automation
Integration
The agent can see the caller’s history on different third-party applications like CRM on a single screen to offer him or her personalized solutions while enabling the financial institution to cross-sell and upsell.
- Use Cases
