Guide customers through the self-service experience with chat and voice bot. Reduce points of friction in the journey by offering a cross-channel experience using Amazon Lex or Google Dialogflow .Your AI Bot can answer simple customer questions and provide additional information while simultaneously escalating more complex ones to human agents.
Empower your customers with an AI-powered bot using Amazon Lex and Google Dialogflow that gives them accurate information at the right time. Extracts from knowledge bases, web pages, documents and provides it directly to customer in their preferred channel
Conversation designer is a tool that allows you to train your Bot by providing phrases that will be used as intents. In this way, the bot can learn what users are trying to say and respond with suggested responses. You can also monitor the conversation flow with this tool. You can see exactly what the user is trying to accomplish and make changes accordingly.
Intelligent routing automatically routes calls to the most suitable person, gathering customer information and transferring conversations with full context so agents can focus on solving problems.
If you Apply we can take you on a Journey and help you realize a New Way to Deliver And Improve Customer Experience
To Learn more about all the features offered by DATASLEEK, schedule a demo with one of our professionals.
