Avaya CTI Connector

What We Do Avaya CTI Connector

Reduces AHT improves FCR

Avaya CTI Connector is a powerful solution that significantly reduces Average Handling Time (AHT) and improves First Call Resolution (FCR).

Improves First Call Resolution

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Works with leading CRM

It works with leading CRM like SAPC4C, Service Now, Salesforce, Zendesk and any other CRM. Avaya Connector works in conjunction with Avaya IP Office

Avaya Aura and Avaya Engage systems

Avaya Aura and Avaya Engage systems to deliver near real-time updates and data between the two platforms. This enables agents to be more productive and provide a better service to their customers.

The Avaya CTI Connector is an integrated solution that provides a seamless experience for customers, which improves customer satisfaction and retention.

Save call center costs

It also reduces Average Handling Time (AHT), which helps businesses save on call center costs

Access from word CRM

The Avaya CTI Connector provides an agent with a single point of access from word CRM, Service now or Salesforce. This eliminates the need for agents to go back and forth between multiple applications.

Transfer and monitor calls

Agents can do a consultation, warm transfer and monitor calls from the CRM without logging into separate applications.

Advanced call controls

Advanced call controls, including Call Answer, Call End, Hold and Transferring calls to the CRM or a colleague; Check Client Records on Screen Transfer during Calls so you can resolve queries faster

CTI gadgets enable agents to access via CRM

Active Directory/Phonebook can be shown within CTI gadgets to enable agents to access contacts more easily and efficiently.

If you Apply we can take you on a Journey and help you realize a New Way to Deliver And Improve Customer Experience

What We Do Avaya CTI Connector

Reduces AHT improves FCR

Improves First Call Resolution

Works with leading CRM

Avaya Aura and Avaya Engage systems