Agentic AI & Agent Assist for Amazon Connect
Smarter agents. Faster resolutions. Real-time AI on Amazon Connect.
Unlock Agentic AI and intelligent Agent Assist with Data Sleek’s SleekCopilot for Connect—powered by Amazon Q in Connect, Lex, and Contact Lens—to boost FCR, cut handle time, and scale QA.
- When Agentic AI Really Matters
When Agentic AI & Agent Assist move the needle
- Agents are tab-hopping between CRM, knowledge bases, and scripts to answer basic questions.
- Wrap-up notes, summaries, and dispositions are eating into handle time.
- QA and coaching rely on manual reviews of a tiny sample of interactions.
- You want AI in your contact center—but it must be grounded in your policies, data, and compliance rules.
- SleekCopilot for Connect
Agentic AI pack for Amazon Connect
Real-time Agent Assist
Context-aware suggestions, next-best actions, and quick links during live interactions.
Compliance Guardrails
PII redaction, PCI/PHI-sensitive detection, escalation rules, and role-based controls.
Guided Flows
Dynamic step-by-step workflows for refunds, KYC, disputes, rebooking,
Knowledge-Grounded Answers
Auto Summaries & Dispositions
QA Autograder
Agentic AI, the Data Sleek way
Grounded, not generic
Explainable & governed
Action-oriented
It guides decisions and triggers actions, not just chat responses.
- What Agentic AI Means Here
- Industry-Focused Use Cases
Agentic AI use cases
Pair SleekCopilot for Connect with your vertical packs—SleekCare, SleekTravel, and SleekFinance—for ready-made, high-impact use cases.
Healthcare
(SleekCare + SleekCopilot)
- Benefits & coverage explanations in plain language, backed by plan rules.
- Guided, policy-based navigation for triage, nurse line vs. telehealth vs. in-person care.
- Faster answers on prior auth, referral, and appointment status without bouncing between teams.
- Scalable
- Secure
Travel & Hospitality
(SleekTravel + SleekCopilot)
- Disruption (IRROPS) handling with AI-recommended rebooking, vouchers, and recovery options.
- Itinerary changes and trip planning with curated suggestions and upsell prompts.
- Loyalty and status questions resolved quickly with policy-aware, AI-surfaced benefits.
Financial Services
(SleekFinance + SleekCopilot)
- KYC & onboarding workflows with dynamic checklists and policy-driven guidance.
- Fraud and card security scenarios handled with consistent, compliant next steps.
- Dispute and claims intake structured by AI so nothing is missed and summaries write themselves.
- Scalable
- Secure
- How We Deliver It
From pilot to scaled Agentic AI
- Phase 1
Discover & Prioritize
(1–2 weeks)
- Phase 2
Build & Integrate
(2–4 weeks)
Configure Amazon Q in Connect, Contact Lens, and Guided Flows; connect to your CRM and data sources.
- Phase 3
Pilot & Prove
(≈1 week go-live window)
Roll out to a subset of agents; monitor impact on AHT, FCR, wrap time, QA scores, and agent adoption.
- Phase 4
Scale & Tune
(Ongoing)
Expand to more queues and use cases, refine prompts and policies, and embed AI insights into coaching and QA.
- What We Manage for You
Beyond implementation: ongoing AI & Assist tuning
- Curating and updating knowledge sources over time.
- Adjusting prompts, guardrails, and role-based access.
- Adding new use cases, flows, and intents as your business evolves.
- Reviewing Agent Assist usage and outcomes with your operations team.
- Feeding insights into training, coaching, and process improvements.
(Works standalone or as part of Managed Services for Amazon Connect.)
- Outcomes & KPIs
Outcomes we target with Agentic AI & Agent Assist
- Handle time & wrap time
- QA coverage & coaching efficiency
- First contact resolution
- Agent satisfaction & speed-to-productivity
- Time-to-ship new scripts & playbooks
Centralized, AI-enabled flows roll out faster.
- Ideal Add-Ons
Make Agentic AI even more powerful
- Combine SleekCopilot for Connect with SleekLaunch or SleekSwitch to bake Agentic AI into your migration from day one.
- Add vertical packs—SleekCare, SleekTravel, SleekFinance—to start with prebuilt intents and flows tailored to your industry.
Ready to put Agentic AI to work on Amazon Connect?
Launch a focused Agentic AI & Agent Assist pilot with clear KPIs and a 30–60 day path to scale.
