Amazon Connect Implementation & Migration
AI-powered contact centers on Amazon Connect — built in weeks, not months.
Move from legacy platforms to an AI-ready, cloud-native contact center with Data Sleek’s productized Amazon Connect migration and implementation services.
- When It’s Critical to Migrate
When it’s time to move to Amazon Connect
- You’re stuck on Avaya, Cisco, or other legacy platforms with rising costs and slow change cycles.
- You want to move to Amazon Connect but need a clear, low-risk migration plan.
- You need IVR/IVA, omnichannel, and AI (Amazon Q in Connect, Lex, Contact Lens) working together from day one.
- You want predictable timelines, scoped outcomes, and a partner who stays well past go-live.
- Simple Packs to Scale
Simple packs to scale with confidence
SleekLaunch for Amazon Connect
Migration & implementation accelerator.
- Rapid discovery, target architecture, and migration roadmap
- Amazon Connect instance setup; channels (voice/chat/SMS/WhatsApp)
- IVR/IVA with Lex + Q in Connect
- CRM CTI and data pipelines to S3/Redshift/QuickSight
- Analytics and QA via Contact Lens and dashboards
- Scalable
- Secure
SleekSwitch – Legacy → Amazon Connect
Purpose-built program to move off Avaya and other legacy ACDs.
- Inventory and parity mapping (VDNs, vectors, skills, prompts)
- Conversion templates for call trees and routing
- Experience uplift with natural language IVR/IVA
- Telephony, number porting, and compliance-ready recording strategies
- Blue/green cutovers with rollback plans
Add-on modules (optional)
- SleekSync – CRM, identity, and data integrations
- SleekLens – Analytics, QA, auto evaluations
- SleekNotify – Proactive outbound (voice/SMS/WhatsApp/email)
- SleekID – Redaction, PCI-safe payments, RBAC, audit trails
- What We Deliver
From first workshop to successful cutover
Discovery & Design
CX journeys, KPI baselines, parity mapping, data and security models.
Foundational Build
Amazon Connect orgs, routing/queues, telephony, users/roles, observability.
IVR/IVA & Self-Service
Natural language flows with Lex; knowledge-grounded answers with Q in Connect; prompt libraries and localization.
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Fix This
Agent Experience
Unified agent workspace, screen-pops, quick actions, guided workflows, and agent assist.
Data, Analytics & QA
Real-time and historical data into S3/Redshift; Contact Lens insights; auto evaluations; SLA and containment dashboards.
Cutover & Hypercare
Pilots, UAT, training, staged or big-bang cutovers, rollback strategy, and hypercare.
Typical 8–10 week journey
(Duration can be adjusted based on scope and regions.)
Weeks 0–2
Discovery, design, parity mapping, and target architecture
Weeks 3–6
Build, integrations (CRM/IDP), IVR/IVA, analytics & QA
Weeks 7–8
Pilot, UAT, training, cutover, and hypercare
Post go-live
Optimization sprints for containment, AHT, and QA coverage
- Outcomes & ROI
What we aim to improve on every implementation
- Self-service containment
with Lex + Q in Connect–based journeys
- Average handle time & transfers
via smarter routing and guided workflows
- QA coverage & compliance
using Contact Lens and auto evaluations
- Run rate
thanks to cloud-native design and tool consolidation
Ready to plan your move to Amazon Connect?
Book a no-obligation migration readiness assessment and get a clear, risk-aware roadmap for your Amazon Connect implementation.
