Cloud Contact Center Solution Customized Uniquely For The BFSI Industry

Cutting Edge Technology with robust security & clear communication to boost customer satisfaction

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Meet some of our Happy Customers

Deliver Exceptional Customer Service Under Necessary Regulations

Our uniquely customized cloud telephony services help to maximize productivity by automating tasks, minimizing human labor, implementing advanced analytics, boosting customer acquisition, and amplifying client engagement.

Customers in the finance sector demand a quick resolution of issues because they have their assets or large cash transactions at stake. We help you bridge the communication gap between your brand and the customers. Enable your agents to handle various massive queries involving account opening, account management, account activation, KYC, etc. with the help of our contact center solutions fortified with Artificial Intelligence and Machine Learning.

Equip Your Customer Service Department With Top-Notch Technology

  • AI & ML Integration

    Offer felicitous financial recommendations through customer interactions and past transactions.

  • OTP Service for Business

    Secure and reliable OTP services to ensure faster verification processes for guarded transactions.

  • Phone Number Masking

    Safeguard your customer’s identity to prevent any misuse of sensitive information.

  • Call Matrix Monitoring

    Intelligent built-in custom reports for insightful analytics and real-time reports for improved CX.

  • Customizable Setup

    Design customized workflows to meet your personalized business needs and streamline the processes.

  • Scalable

    Easy to scale and greatly accommodate fluctuations in staffing at peak hours.

  • Centralized Data

    Centralised data from previous communications and third-party apps for better recommendations.

  • Security & Compliance

    Securely handle sensitive data, like account details, financial transactions, and social security numbers.

  • Interactive Voice Response

    Allow clients to self-serve and quickly resolve the issues while significantly reducing the wait time.

  • Seamless Integration

    Easy integration with your tech stack and CRM and easily adapt to your needs.

  • Call Distribution

    AI helps to predict and distribute calls to the most appropriate agent automatically.

How Cloud Contact Center Software Makes A Difference To Your Business

  • Remote Working

    It enhances employee engagement and retention without the concerns of data security.

  • Upsell & Cross-sell

    The ability to view past communication and transactions helps to promote additional financial products.

  • Identify Black Spots

    Helps to identify drop-off points and areas of improvement for more leads and conversions.

  • Boost Client Loyalty

    Quick resolution and better agent experience boost customer retention and client loyalty.

  • Reduced Cost

    Helps you eliminate the cost of infrastructure, workforce, and recruitment.

  • Risk Management

    Advanced reports and data help to make creditable predictions and informed decisions.

Collaborating with DataSleek means you get the benefits of a wealth of knowledge and resources, facilitating a smoother transition and implementation process.

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Use Cases

IVR (Interactive Voice Response)
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The Self-Service IVR System helps customers block credit or debit cards in case they are lost or stolen immediately. It does not require the availability of an agent, and the customers can meet their urgent demands instantly.

Virtual AI Assistant
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Prospects and customers can get answers to common queries like the process of opening an account or the mortgage loan interest rates without having agents repeating the same answers to hundreds of callers.

Improved Routing Process
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The intelligent AI tools connect the caller to the agent with the right expertise to resolve the issue by reducing the wait time and helping to improve the ‘First Contact Resolution’ percentage.

Workflow Automation
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Contact Center Software allows companies to design workflows according to their requirements and working processes while enhancing their agent experience. For instance, automatically updated customer records, scheduled follow-up calls, etc.

Integration
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The agent can see the caller’s history on different third-party applications like CRM on a single screen to offer him or her personalized solutions while enabling the financial institution to cross-sell and upsell.

Learn more about the best Cloud Contact Center Software to strengthen Customer Loyalty for your BFSI brand.