Your Helping Hand to Leverage the Best Potential of Amazon Connect

Our deep understanding and extensive experience optimize the return on investment of the Contact Centre Software

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Choosing DataSleek Will Have You Covered From All The Uncertainties

We enhance a Contact Center’s technical capabilities while significantly improving customer interactions and operational efficiency. You can ensure that you are well-equipped to meet the demands of today’s customers while preparing for future challenges.

We offer organizations the ability to create a scalable, omnichannel customer support experience with advanced features that improve efficiency and customer satisfaction.

How We Help You Thrive With Amazon Connect

  • Consulting Services

    We comprehensively understand your current customer service needs and design tailored solutions using Amazon Connect. This includes a comprehensive review of business drivers, key performance indicators (KPIs), and call flow analysis etc.

  • Migration Support

    We meticulously migrate existing Contact Center operations to Amazon Connect, ensuring minimal disruption. This includes pilot programs to test configurations before full deployment.

  • 24/7 Technical Support

    We offer continuous support ensuring that the issues are promptly addressed maintaining operational efficiency. Our additional managed services proactively monitor and enhance the Contact Center’s performance.

  • Training and Documentation

    We provide comprehensive training programs to your staff making them proficient in using the system.

  • Real-Time Analytic

    We help you create dashboards and reports to get detailed insights into the agent's performance and real-time analytics enabling brands to consistently improve CX.

  • Continuous Improvement

    Regular updates and enhancements from AWS ensure that the Contact Center remains competitive, and consistently gets advanced with new features as they become available.

  • Integration

    Our extensive expertise helps you get the unified experience of additional AWS services and other third-party tools. We diligently integrate AWS Lambda, ML Tools, and CRM platforms for advanced agent experience.
    AWS Lambda allows serverless computing, enabling dynamic call flows and reducing response times. Machine Learning tools and CRM platforms enable predictive analytics and personalized customer interactions, improving overall service delivery.

Why To Partner With Datasleek

  • Omnichannel Support

    We implement solutions that allow customers to interact through various channels like voice, chat, email, and SMS—ensuring a seamless experience.

  • Personalization

    We can help you create tailored experiences that enable your customers to receive relevant assistance promptly by leveraging customer data and AI.

  • Cost Efficiency

    Amazon Connect offers a ‘pay-as-you-go’ pricing model helping organizations minimize upfront investments and operational costs. Our deep knowledge of the intricacies of optimizing configurations further reduces your expenses.

  • Scalability

    The cloud-based nature of Amazon Connect allows businesses to scale their operations up or down based on demand without significant infrastructure investments. We help you avail this facility feasibly enabling you to draw the best economic benefits from Amazon Connect.

  • Proven Track Record

    We have 12 years of experience in deploying Amazon Connect solutions across various industries, ensuring best practices are followed.

Collaborating with DataSleek means you get the benefits of a wealth of knowledge and resources, facilitating a smoother transition and implementation process.

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How Do You Improve Your Revenue

Improved Agent Productivity
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Agents benefit from a consolidated interface that integrates various tools and customer information, enabling them to resolve issues more efficiently.

AI-Powered Assistance
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Features like generative AI provide agents with real-time suggestions and information, significantly reducing resolution times, improving first-call-resolution rate, and enhancing customer satisfaction.

Future-Proofing Operations
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With the rapid evolution of customer expectations, we help your organization become adaptive to stay ahead by implementing the latest technologies and best practices in customer service.

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To discover how our cloud contact center software can boost your BPO’s performance and profits.